Frequently Asked Questions
Got questions? We've got answers. Everything you need to know about Big Butt Association, our products, shipping, and more.
General Questions
What is Big Butt Association?
Big Butt Association (BBA) is a bold, irreverent EDM and festival clothing brand built around our mascot, Bekky the alpaca. We create high-quality jerseys, hoodies, tees, and accessories for the rave community. We're more than a brand—we're a movement celebrating confidence, self-expression, and the festival lifestyle.
Who is Bekky?
Bekky is our beloved alpaca mascot who represents the playful, confident energy of the BBA community. "Bekky with a big butt" has become a rallying cry for our fam, and you'll see her featured throughout our designs and branding.
What makes BBA different from other festival clothing brands?
We're not just selling clothes—we're building a community. Our designs are bold, our quality is top-tier, and our brand personality is unapologetically authentic. Plus, we have BekkyBucks, our loyalty program that rewards our BBA Fam with exclusive perks and discounts.
Products & Sizing
What products do you sell?
We specialize in festival and EDM apparel including hockey jerseys, hoodies, t-shirts, and accessories. All designed with the rave community in mind, featuring bold graphics, neon accents, and premium materials.
How do I know what size to order?
Check out our Size Guide for detailed measurements. Our sizing runs true to size for most items, but we recommend checking the specific product page for any size notes. When in doubt, size up for a more comfortable fit.
Do you offer custom designs or personalization?
Currently, we focus on our core collection, but we're always open to feedback from our BBA Fam. Follow us on social media for updates on new designs and potential custom options in the future.
Are your products unisex?
Yes! Most of our products are designed to be unisex and comfortable for all body types. Our sizing charts include measurements to help you find the perfect fit regardless of gender.
Orders & Shipping
Where do you ship?
We currently ship to the United States, Canada, and Mexico. International shipping beyond these regions is not available at this time. For detailed shipping information, check our Shipping & Returns page.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US, and 7-14 business days for Canada and Mexico. Processing time is 1-3 business days. During peak seasons or sales, processing may take longer. You'll receive a tracking number once your order ships.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account on our site.
What if my order is wrong or damaged?
We're sorry that happened! Contact us immediately at BigButtAssociation@gmail.com with your order number and photos of the issue. We'll make it right with a replacement or refund.
Returns & Exchanges
What's your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Items must be in original condition. For full details, visit our Shipping & Returns page.
Do you offer exchanges?
Yes! If you need a different size, we can process an exchange. Contact us at BigButtAssociation@gmail.com with your order number and desired size. Exchanges are subject to availability.
Are sale items returnable?
Sale and clearance items are typically final sale unless defective. Check the product page for specific return eligibility.
Membership & BekkyBucks
What is BekkyBucks?
BekkyBucks is our loyalty rewards program! Earn points on every purchase, get exclusive discounts, early access to new drops, and special perks reserved for our BBA Fam. The more you shop, the more you earn.
How do I join the BBA Fam?
Creating an account automatically enrolls you in BekkyBucks! Just sign up when you make your first purchase, or create an account on our Members page. It's free and you'll start earning rewards immediately.
How do I check my BekkyBucks balance?
Log into your account and visit your dashboard. You'll see your current BekkyBucks balance, purchase history, and available rewards. You can also check via the Joy widget if you're logged in.
Model Program
How do I become a BBA model?
We're always looking for passionate members of the BBA Fam to represent our brand! Fill out our Model Application form. No pro photos required—we care more about your energy, alignment with our values, and authentic connection to the brand.
What are the requirements to be a BBA model?
We're looking for people who genuinely connect with BBA's mission and culture. You should be 18+, comfortable in festival/nightlife environments, and excited to represent the brand authentically. Social media following is a plus but not required.
Still Have Questions?
Can't find what you're looking for? We're here to help! Reach out to us directly.